Welcome to HootnHoller! All toys, excluding toy parts, are handcrafted by me in my bird free workshop. Order turnaround time is 5-7 business days. If you have a custom request or would like materials substituted in any toys, please send me a message via the 'Green Chat Button' at the bottom right of your screen. I'll get back to you as soon as I can! Thank you for supporting a small business and parrot rescues across the USA!